Terms of Service

1. Using AssignMate

These terms apply to your use of AssignMate at assignmate.co.in. By creating an account, placing an order, or offering services, you agree to these terms, our Privacy Policy, Refund Policy, and Community Guidelines.

• You must be 18 or older to enter into contracts yourself. Writers and students aged 17 may use and earn on the platform only with a parent or legal guardian who agrees to these terms and supervises their use. The platform is not permitted for individuals under 17.
• Use accurate account and delivery details. Keep your sign-in details private. Do not impersonate another person or create accounts to avoid restrictions.
• Student and writer accounts have different features. Writers complete a writer profile before offering work. A profile badge does not guarantee work quality, delivery, or academic results.

2. The marketplace

AssignMate connects students with independent writers for handwriting, transcription, notes, diagrams, project files, and related work listed by the writer. Writers set their prices and decide which orders to accept. Printing, binding, or other extras must be agreed with the writer where offered; they are not included in every order.

Before ordering, check the writer profile, samples, prices, page count, deadline, materials, and delivery plan. Writers must describe their services honestly and follow the accepted order instructions. AssignMate provides the platform, payment workflow, and support; writers carry out the writing.

3. Prices and payment

Prices are in Indian Rupees. Check the writing price, any rush charge, and platform fee shown at checkout. Delivery charges may be quoted and paid separately when delivery is arranged. Pay through the platform checkout, which uses Razorpay.

The student pays the full checkout amount into the AssignMate payment workflow before the writer starts. The writer does not receive an upfront writing payout. This payment process is not a guarantee of a risk-free order or an automatic refund for every complaint.

4. The two payout steps

1. Check the work: The writer shares page photos or other proof through the agreed communication channel, which can include WhatsApp. Check the page count, handwriting, and instructions before approving the work on your Orders page. Approval marks the first half of the writer's net payout as ready.
2. Confirm delivery: Confirm only after receiving the order. Confirmation marks the second half as ready. If a dispatched order has no open dispute, it can also be completed automatically after seven calendar days from dispatch.

The two halves refer to the writer's net payout after applicable fees, not half of everything the student pays. A payout marked ready is not the same as a completed bank or UPI transfer. Report delivery or quality problems before confirming a step or allowing auto-completion.

Available writer balance may be withdrawn to your verified UPI account anytime, subject to a minimum withdrawal threshold of ₹200.

5. Cancellations and refunds

You can cancel an unpaid request without a cancellation charge. A paid order can be cancelled from Orders before the writer accepts; the app requests a full refund. Once work has started, contact support or use the order dispute control for a problem with the work.

Refund eligibility, review, and bank processing times are explained in the Refund Policy. Unaccepted paid orders are not guaranteed to cancel automatically after 24 hours. Contact support if the writer has not responded.

6. Delivery and deadlines

Agree with your writer whether you need digital files, physical pages, or both. For digital work, agree on the file format and how it will be shared. Only confirm receipt after receiving the agreed final work. A shipping address is needed only for physical delivery.

Delivery may be arranged through the available shipping options or an agreed local handoff. Writers must pack physical work carefully and provide the available dispatch and tracking details. Students must give a correct delivery address and remain reachable.

Courier dates and transit estimates can change. Do not treat an estimate as a guaranteed arrival date. If your order has not arrived, raise the issue promptly: the seven-day auto-completion period starts from dispatch, not from a courier delivery scan.

7. Academic integrity and conduct

Use the service only for work allowed by your school or college. You remain responsible for your institution's rules and for material you submit. AssignMate does not promise grades, marks, or acceptance of work.

Exam cheating, impersonation, deceptive assessment submissions, fake samples, harassment, blackmail, and unauthorized disclosure of another person's private information are prohibited. The Community Guidelines explain the rules for students and writers.

8. Privacy and completed-order cards

We use account, payment, order, and delivery information to operate the service. A limited completed-order summary may appear publicly on the homepage, including a short order reference, the student's first name, city and state, order facts, and the writer's public profile. Read the Privacy Policy for the exact fields and how to contact us about them.

9. Content and account restrictions

Only upload or share material you have the right to use. Do not publish someone else's private documents or copy another writer's samples. To report infringement, send the page or order reference, the material involved, and your ownership or authority details to the grievance contact below.

We may review reports, remove content, restrict accounts, or hold unresolved payouts where appropriate and permitted by law. Refund and payout decisions depend on the order, evidence, and applicable rights.

10. Responsibility and applicable law

The platform is provided as available. To the extent permitted by law, AssignMate does not accept responsibility for indirect losses from third-party conduct, courier delays, or institutional decisions. For claims where a contractual limit is lawful, the existing limit is the platform fee retained for the disputed transaction.

Nothing in these terms excludes a refund, consumer remedy, privacy right, or other liability that applicable law does not allow us to limit.

Indian law applies. Courts and consumer or regulatory forums with jurisdiction under applicable law remain available. Contact us first so we can try to resolve the issue.

11. Grievances and changes

Include your order reference and a clear account of the issue when contacting us. We acknowledge grievances within 24 hours and seek resolution within 15 business days, or a shorter period where applicable law requires it. Complex cases may require more information.

The update date appears above. We may revise these terms as the service changes. Changes do not remove rights or remedies that apply to an existing transaction under law.