Refund and Cancellation Policy

1. Before payment

You can cancel an unpaid inquiry, request, or quote without a cancellation charge. If no payment was captured, there is no payment to refund.

2. Before the writer accepts

If your paid order has not been accepted, use the cancellation option on your Orders page. The app requests a full refund to the original payment method. A writer declining an unaccepted paid order also triggers a refund request.

Starting a refund is different from receiving the money in your bank account. If a refund attempt fails or the payment status is unclear, contact support with the order reference.

3. Full-refund eligibility

The following remain grounds for a full refund, including the platform fee, after the order and payment are checked:

• The writer has not accepted or confirmed the order within 24 hours and you request cancellation.
• The writer declines the order or confirms they cannot complete the agreed work by the deadline.
• The order is not delivered, the parcel is confirmed lost or returned, or valid dispatch proof is not provided by the agreed deadline.
• The delivered work is counterfeit, photocopied, or machine-printed when original handwriting was agreed.

These cases may need support review and evidence. An unaccepted order is not guaranteed to cancel or reach your bank automatically after 24 hours. Do not wait for an automatic refund if you need help.

4. Once work has started

For missing pages, incorrect work, handwriting problems, or delivery issues, ask for corrections or raise a dispute. We review the accepted instructions, proof, payment history, and delivery information. A resolution may be a correction, a partial refund, or a full refund, depending on the issue and your applicable rights.

We aim to review disputes within 24–48 hours. That is a review target, not a promise that every case or bank refund will finish within that time. More evidence may be needed.

5. Payouts and the seven-day completion period

You pay the full checkout amount into the AssignMate payment workflow. Approving the work makes the first half of the writer's net payout ready. Confirming delivery makes the second half ready. These halves are calculated after applicable writer fees.

An undisputed dispatched order can auto-complete seven calendar days after dispatch. This is not a seven-day inspection period after delivery. If work is wrong or a parcel has not arrived, raise the issue promptly before approving the next step or allowing auto-completion.

Use the order's dispute control where available and check that its status reflects the dispute. An order placed in dispute blocks further payout steps while it is reviewed. An email or a general misconduct report alone does not confirm that the order has been put on hold. If the control is unavailable, or the order is already closed, contact support.

6. How refunds are paid

Approved refunds are normally requested through Razorpay and returned to the original payment method. A full refund means the full eligible captured amount; a partial refund is the amount confirmed in the resolution. We do not replace an approved cash refund with store credit without your consent.

Razorpay currently gives a normal-refund estimate of 7–10 working days. Timing depends on the payment method and bank, and some refunds arrive sooner. See Razorpay's refund guidance. Bank processing starts after the refund request is submitted, not when you first report a problem.

If a refund is delayed or fails, send us the order and payment references so we can check it. Do not send a card PIN, CVV, password, or one-time code.

7. Reporting an issue

1. Open the affected order on your Orders page.
2. Use its dispute or report option where available. Describe what was agreed and what went wrong.
3. Keep the relevant photos, messages, payment references, and tracking information.
4. Contact support if the order controls are unavailable or the issue is not resolved.

Fraud, blackmail, and demands for off-platform payments can lead to account restrictions and investigation. Refunds and unpaid balances are handled according to the evidence and applicable law. Nothing in this policy removes a consumer remedy available under applicable law.