Privacy Policy

1. Who this policy covers

This policy explains how AssignMate uses information about visitors, students, and writers. We use data to run accounts, process orders and payments, arrange delivery, provide support, and improve the service. We do not sell your personal data.

Your rights under applicable Indian law continue to apply.

2. Information we collect

• Account details: your name, email, account ID, role, sign-in information, and any profile details you provide. Google sign-in supplies account information needed for authentication.
• Orders and delivery: selected services, page counts, instructions, deadlines, messages or proof you submit, recipient details, delivery addresses, city, state, pincode, and contact information.
• Location: saved address coordinates or location choices used for writer search and delivery. The app may ask your browser for permission to use your location.
• Payments: payment and refund references, amounts, payment status, fees, and payout records. Payment credentials are entered through the payment provider's checkout, not an AssignMate card-entry form.
• Writer profiles: name, photo, handwriting samples, city and state, services, prices, availability, and payout details provided by the writer.
• Usage, security, and support: visited pages, browser or device information, request metadata, error reports, notifications, reports, disputes, and support messages.

Only submit documents or personal information needed for your order. Do not include another person's private information unless you have authority to share it.

3. How we use information

We use this information to authenticate accounts, show writer listings, match location choices, record order instructions, process payments and refunds, track payout steps, arrange delivery, investigate problems, prevent misuse, and send order updates.

We also use usage analytics and production error reporting to understand site use and diagnose faults. Browser storage supports sign-in, saved location choices, and other app preferences. The app may offer browser notifications with your permission. Service or platform messages may be sent through the available email and notification tools.

4. What appears publicly

Writer listings and profiles can show the writer's name, photo, handwriting samples, city and state, offered services, rates, availability, and reviews where available.

The homepage may show a limited summary of a real completed order:

• The student's real first name saved on the order, and a short order reference from the final six characters of its saved database ID.
• The student's delivery city and state recorded for the order.
• The saved service names, page count, order total, and elapsed days to order completion.
• The writer's public name, profile photo where available, and profile link.

These summaries showcase verified completed projects to demonstrate real marketplace activity. Summaries include only first names, general location (city/state), and project scope, and never disclose surnames, contact numbers, street addresses, or private academic files. You may contact our privacy desk at any time to request removal of a summary involving your account.

5. Who receives information

• The writer handling an order: instructions, relevant proof or documents, and the contact or delivery details needed to complete and send the work.
• Payments: Razorpay processes checkout payments and refund requests. Writer payment details are used for payouts.
• Delivery: shipping services, including Shiprocket where used, and the selected courier receive recipient, address, contact, and parcel details needed for delivery.
• Hosting and storage: Firebase Authentication and Firestore support accounts and records; Cloudinary stores uploaded images; Vercel supports hosting and usage analytics.
• Diagnostics and communications: Sentry receives production error reports. Resend, Firebase messaging, and configured administrative alert tools such as Telegram support emails, notifications, and internal handling of order or dispute information.
• Support and lawful requests: authorized support staff review information needed for an issue. Information may be disclosed where required by applicable law or lawful process.

We do not contact educational institutions for marketing or use private student details to pressure students. Writers must not threaten to expose a student to a college, family member, or anyone else. Reports of such conduct are handled under our Community Guidelines.

Providers may process data on systems outside your city or India, according to their services and applicable requirements.

6. Security and retention

The app uses authenticated access, access checks for account and order routes, and hosted services for storage and payment processing. No online service can guarantee that every security incident will be prevented.

Retention depends on record classification and regulatory requirements. Inactive, expired, or cancelled order requests older than 20 days are automatically purged from our databases. Completed order records, invoices, and verified transaction histories are securely retained for user access, accounting compliance, taxation, and dispute resolution. Payment, refund, and dispute records are stored in accordance with financial regulations.

7. Your choices and requests

You can update the profile and address details available in account settings, change saved location choices, and manage browser location or notification permissions. To request access, correction, account deletion, withdrawal of consent, or help with public order summaries, contact the privacy desk.

We verify requests before releasing account information or making changes. Some records may need to be retained for payments, unresolved orders, disputes, or legal requirements. If withdrawing information prevents an essential service, we will explain what can no longer be provided.

You can ask to stop non-essential messages. Messages needed for an active order, payment, account security, or a legal obligation may still be necessary. Applicable privacy rights and complaint routes remain available.

8. Younger users

Our Terms require students and writers aged 17 to use the service with a parent or legal guardian who agrees to the terms and supervises them. The service is not permitted for individuals under 17.

We do not use the service to target advertising to children. If you believe an account is being used in breach of these rules, contact us so it can be reviewed.

9. Contact and updates

Use the privacy or grievance email below for questions about this policy or your data. Do not send passwords or payment credentials. We acknowledge privacy grievances within 24 hours and handle requests within applicable timelines, after any necessary identity checks.

The update date appears above. We may revise this notice when the service or relevant requirements change. Any rights that cannot be limited by a policy remain intact.